An Overview of United Airlines Refund Policy 

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Are you looking to cancel your reservation with United Airlines? United Airlines provides a refund process for every service that it offers. However, the refund process requires you to abide by some necessary guidelines. It is important to raise a refund within the due timeline. However, there are different timelines for getting a refund for every other aspect. Understanding the United Airlines Refund process is beneficial for you. If you are keen to get a refund for your baggage, tickets, upgrades, and many more. This article will provide the latest detail in relevance to United Airlines Refund Policy.


Major Highlights of United Airlines Refund Policy

  •     As per the 24-Hour Refund Policy, you will get a refund if you cancel your reservation within 24 hours of booking. However, it is also necessary to ensure that the ticket is purchased at least 7 days before the departure date.
  •     Similarly, basic economy tickets are only applicable for the refund if the request is made within 24 hours of booking.
  •     Some regions, such as Argentina, Colombia, Taiwan, and France, have different refund policies.
  •     Refund is applicable only on the tickets that are eligible for a refund.
  •     A refund will only be given in the original form of payment.
  •     The card payment refund process will take up to 7 days to reflect in the account.
  •     For delays due to extreme weather conditions, traffic control, technical or mechanical issues, a refund is applicable for all passengers in the form of travel credits or in the original form of payment.
  •     It will take up to 20 days to get the refund for all forms of payment other than a credit card, as per the United Airlines Refund Policy.

Refund Policy Related To Tickets

  •     Any third-party ticket refunds are subject to the third party and the passenger.
  •     All tickets are refundable under the 24 Hour Cancellation Policy.
  •     Non-refundable tickets are only refundable in case of the death of the passenger, jury duty, and illness. However, proper documentation is required for any of these reasons to get a refund.
  •     A lost paper ticket is only refundable if you showcase the ticket number, payment slip, and other supportive documents that validate your credibility for the ticket.

Refund Policy For Baggage

  •     A refund is applicable for your checked baggage if you cancel the reservation within the due timeframe.
  •     A refund is also applicable in case of a change in the schedule of the flight by the Airline as per the United Airlines Refund Policy.
  •     Baggage subscriptions given by United Airlines are non-refundable. Also, individual baggage refunds on a particular flight are non-refundable.
  •     However, in a case where a refund is applicable, it will take up to 20 days to get the refund for all forms of payment other than a credit card.

Refunds Related To Seat & Upgrades

  •     No refund is applicable if the airline changes your seat due to various reasons and gives you a seat of similar or greater value.
  •     However, if the airline degrades your seat, then you can request a due refund.
  •     Also, all United Seat subscriptions are non-refundable.

Taxes and Fees Refunds

  •     Any surcharges related to your purchase with the airline will follow the rule of the fare. Also, if the fare is non-refundable, then international or domestic surcharges are also non-refundable.
  •     Taxes and reservation fees on award tickets are only refundable if you cancel the reservation under the guidelines of the 24 Hour Cancellation Policy.

Refunds Related to MileagePlus

For Mileage Plus services, the applicable rules of fare will be decisive. Also, if any service is not given by the airline, then you will get a due refund after raising the concern as per the United Airlines Refund process. 

Special Refund Policy For Selected Regions


As per article 4 of the Argentine Resolution 1538/1998, the passengers are informed if they are buying non-refundable tickets.


If you cancel your reservation within 24 hours of the flight booking, you will receive 90% of the value as a refund. Promotional fares are not applicable for refunds. If you raise a cancellation within 5 days of purchasing the ticket, you will get a refund, excluding non-refundable taxes and fees.


A refund is applicable within 30 days of the cancellation. Given that you have not flown in the ticket, it is no longer valid. No administration fee is applicable if you provide a valid email address.


Under Article 19 of the Consumer Protection Act, you will get a 7-day period to cancel your ticket. This feature is not applicable to international airline services.

How To Raise A United Airlines Refund Request?

You can simply call 1-800-864-8331 to raise a request for a refund. However, you may also do this through the official website of United Airlines.

Steps to Request a Refund Through Official Website:

  •     Visit the official website of United Airlines.
  •     Select the ‘My Trips’ section on top of the Homepage.
  •     Click on the ‘Request a Refund’ and fill in the required details.
  •     On this page, you can check the status of your refund as well by clicking the ‘check status’ tab.

DISCLAIMER: The information on display in this article may vary and is subject to change. The airline is not liable to send any prior notification to the customer for the same.


Are basic economy tickets applicable for a refund on United Airlines?

Basic economy tickets are applicable for a refund only if they are in cancellation request within 24 hours of booking. Apart from this, basic economy tickets are not applicable for refunds.

Can I cancel a ticket and get a refund from United Airlines?

You can cancel a ticket and get a refund with United Airlines. However, it is necessary to raise a request within the application process to get a refund.

What if I cancel a non-refundable ticket with United Airlines?

Non-refundable tickets, as the name suggests, are not applicable for refunds. However, in case of cancellation or any delay. You are liable to get a refund or due compensation as per the United Airlines Refund Policy.

What is the Refund Policy for reissued or partially used tickets?

The refund value for such tickets is based on the fare difference among the fare plus charges applicable to the reissue tickets and also the fare plus charges of the segment given.

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