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Air Canada is the largest airline service in Canada and among the top 20 in the world. The Airline is also one of the co-founders of the Star Alliance, which operates on over 6 continents. Due to its commitment to meeting high standards of service and excellence for customers, it has also been able to gain due popularity. Moreover, the airline has a fleet count of more than 400, which itself tells about the growth of the airline. Air Canada is also renowned for using eco-friendly measures in its services. Remarkably,it is also the only international service network carrier in the region of North America to get a 4-star ranking from Skytrax.

Air Canada Overview

Headquarters Hub Airports Fleet Size No. of Destinations Customer Service Number
Borough of Saint-Laurent, Montreal, Quebec. Toronto Pearson International Airport,
Vancouver International Airport,
Montréal-Pierre Elliott Trudeau International Airport
400+ 220+ +1 (888) 247-2262

Cabin Classes Benefits For Air Canada

Air Canada Signature Class

  • Exclusively available on Asian, European, South American, and pacific routes
  • Defined luxury travel in every detail
  • Premium service personnel assistance
  • Lavish cuisine and state-of-the-art amenities.

North America & Caribbean Business Class

  • Personalized premium end service
  • Relaxed comfort with entertainment systems
  • Enhanced travel experience that speaks its volume

Premium Economy Class

  • Experience superior comfort with dedicated service
  • Authentic cuisine meal options
  • Increased amenities along with priority airport services
  • Extra leg space and bigger seats with extra recline on selected routes

International Economy Class

  • Assured complimentary meals, drinks, and premium spirits
  • Hours of on-demand entertainment for an enhanced travel experience
  • Comfortable seats with a pleasant cabin experience

Boeing 787 Dreamliner Business Class Cabin

  • A contemporary interior with comfort
  • Fully packed with entertainment essentials
  • Easy accessible personal entertainment system
  • Premium seats that lie completely flat

North America & Caribbean Economy Class

  • Exclusive service in B767 carrier
  • Extra large premium seats in a 2x2x2 seat configuration that promises comfort
  • Assured choice of a window or an aisle seat with every booking

International Premium Rouge

  • 600 Hours of on-demand selected entertainment options such as music albums, movies, and TV shows
  • A vibrant cabin experience with on-time services

North America and Caribbean Premium Rouge

  • Exclusive service available in A319 and A321 Premium Rouge Cabin
  • Comfortable seats with a 2×2 seat configuration and extra large space
  • Assured choice of a window or an aisle seat with every booking

North America and Caribbean Rouge

  • Exclusive service available in A319 and A321 Rouge Cabin
  • Slimline seats configuration that provides extra space for a relaxed comfort

How To Upgrade Or Change The Cabin Class In Air Canada

There are several methods through which passengers can upgrade or change their booking to different classes

Air Canada Bid Upgrade

  • Exclusive option for Air Canada, Express and Rouge Itinerary
  • Passengers can upgrade their ticket by the process of bidding money


  • Exclusive option for Air Canada,Express and Rouge Itinerary
  • Travlers can upgrade their ticket by utilising their credits from the Airline.

Paying for an Upgrade

  • The most reliable way to get an upgrade
  • However, this method gives you the opportunity for an upgrade within 24 hours prior to the scheduled time of departure
  • You can upgrade via this method by logging into the official website and checking whether your flight has an option to upgrade or not.

Star Alliance Upgrade Awards

  • Exclusive option for Air Canada & Express
  • Passengers can upgrade their bookings by using currencies of the listed partners with the Airline.

Last-Minute Upgrade Purchase

  • This service is available to sell the unsold or remaining tickets in the first or business class.
  • To get an upgrade through this method, passengers have to pay cash at any self-service check-in (or Kiosk)
  • Make sure to check the availability of due unsold seats to use this method
  • Passengers can check the availability online or by simply calling customer service
  • Some travelers get an indirect upgrade because of their elite status with the airlines.

Bidding for a Class Upgrade

  • This method allows passengers to bid for the unsold first or business class tickets that have remained unsold till ten days prior to the departure
  • Ensure this method is applicable for your particular flight by checking the official web page.
  • If applicable, you may check the scale of strong or weak bids to proceed with the bidding
  • You may cancel your bidding 96 hours prior to the scheduled time of departure.
  • If your bid is accepted, you will be notified via email.

Air Canada Reservations

Reservations can be made directly on the website, agents or by calling customer service and informing them of your date and destination so that they can book your preferred tickets.

Ways To Get Discounts On Reservation

The Airline has also created certain ways for all segments of passengers to get the maximum benefits in terms of booking and services.

Air Canada Travel Voucher

  • The travel voucher provided by Air Canada can be used multiple times
  • Moreover, the voucher is absolutely transferable from one passenger to another
  • You can also avail the benefits of the voucher either by an agent or calling Air Canada customer service.

Electronic Travel Vouchers

  • These electronic vouchers can only be used in the base fare amount of your booking
  • Exclusively for Air Canada, Air Canada Express, and Air Canada Rouge.


  • Exclusive service for Air Canada, Air Canada Express, and Air Canada Rouge.
  • Once you avail of the service, you can also use the ACCredit on various flight bookings as well as ancillary services.
  • You also get exciting offers for different seasons, venues, and other services.


  • eCoupons are distributed by the airline via email, there is no one particular offer that you get through this.
  • The offer and benefits vary from one traveler to another.
  • However, once you get the email, you can avail of it through the given specific code at the time of availing of any service by the airline.

Aeroplan By Air Canada

Just like many other premium airline services, The Airline also has its own mile services program for travelers to unlock maximum benefits.

  • Aeroplan enables a seamless booking experience for passengers.
  • You also earn travel points by traveling to various destinations
  • These travel points can also be used for the various services given by the airlines
  • Moreover, get assured primary preference in selected services with the airline
  • Stopovers also earn you extra points and benefits that add up to your total travel points.

How to get AEROPLAN by Air Canada?

  • You can register for the AEROPLAN service to unlock maximum benefits by visiting the official website of Air Canada and by clicking on the special offers section on the home page.

Air Canada Manage Booking

On visiting the official website of the airlines, under the ‘Book’ section, choose ‘Manage your Bookings’ to make necessary travel amendments. Air Canada allows managing all your vacation packages, cars, and hotels through it.


Easy flight date change can be made with Air Canada at expense of extra charges.

Ticket Transfer

Before booking a flight with Air Canada, customers should be aware of the airline’s unique ticket transfer policy.

Seat Upgrade

With multiple travel cabin options, passengers can select or upgrade their seats anytime before departure.


Air Canada gives priority check-in to its passengers to avoid the queue.

Air Canada Flight Change Policy

In any emergency, passengers have the right to alter their flight according to the requirements of Air Canada. The following flight should be to the same location and depart within 24 hours.

Here are a few things you can change on Air Canada:

Air Canada Name Change

The name on the ticket must exactly match the name on the government-issued picture ID in accordance with Air Canada’s policy regarding name changes. Only three characters can be changed in order to fix the name. The airline must also get a soft copy of the government-issued picture ID from the passenger for validation.

Air Canada Date Change

Passengers can modify the travel date on their bookings as many times as they want by paying the applicable extra charges. Passengers can manage their travel plans through the “manage booking” feature.

Air Canada Destination Change

Air Canada allows passengers to change their destination. If the passenger wants to rebook a flight, then they have to do it within 5 days of the scheduled departure of the current flight booking.

Cancelation Policy For Air Canada

Air Canada allows its passengers to cancel their bookings in a flexible and hassle-free manner. However, there are certain rules and regulations that are vital for travelers to know.

Air Canada Flight Cancellation Protocols

Air Canada flight cancellation policy is applicable on refundable as well as non-refundable tickets, regardless of the fare type and the class of service selected. Similar to this, there are other important points that you should consider before making the  flight cancellation –

  • The cancellation policy is also valid for both refundable and non-refundable tickets, irrespective of the fare type and the class of the service.
  • Moreover, no passenger is liable to pay the cancellation fee within 24 of booking.
  • A full refund is accessible with the cancelation, given that the departure time is at least 7 days or more at the time of raising the cancellation request.
  • The Airlines has the right to restrict the passengers from traveling due to bad weather conditions, so any government guideline.
  • However, in case of a show without notifying the airline, passengers may also not get any refund for their ticket.
  • You are restricted from boarding the flight if you fail to board the finish the check-in at least 45 minutes before the scheduled departure with the US & Canada.
  • For international flights, check-in must be done up to 90 minutes before the departure time.
  • For such cases, it is always preferred to book the reservation directly with the Airlines.

Air Canada Free Cancellation within 24 Hours

It is always preferred to book the reservation directly with Air Canada only.

  • There is no cancellation fee for passengers who cancel their ticket within the first 24 hours of purchase or booking.
  • Passengers who cancel their tickets on the same day before midnight will have no money deducted from their accounts.
  • Passengers who do not cancel before midnight will not be charged a cancellation fee and will receive a full refund.
  • However, it is advisable to book tickets directly from the Airline to experience hassle-free cancellation in this manner.

Refund & Compensation Policy For Air Canada

Full refund is applicable when:

  1. Booking is made through direct airline channel
  2. Cancellation is requested within 24 hours of booking

Note: This type of refund is not applicable on group bookings of ten or more travelers.

  • In other cases, the refund value shall be the total unused value minus the cancellation fee.
  • In case of booking made through an agent, the refund shall be collected from there only.
  • Fare rules differ for different types of booking, and so does the applicability of refund.
  • The refund amount will reflect in 7 business days if the booking payment is made through a credit card.
  • Booking done through cash or other different modes shall be refunded in the original form within 20 days.
  • No refund is applicable after the expiry of the ticket.

In Case Of Delayed Flight

Length of arrival delay Amount (in USD)
3 – 6 hours 300
6 – 9 hours 600
9+ hours 850

In Case Of A Canceled Flight

Length of arrival delay Amount (in USD)
3 – 6 hours 300
6 – 9 hours 600
9+ hours 850

In Case Of Denied Boarding

Length of arrival delay due to denied boarding Amount (in USD)
0 – 6 hours 750
6 – 9 hours 1500
9+ hours 2250

Refund Guidelines For Booking Made Through Vouchers, Miles Program

  • Reservations made with a travel credit voucher are exempt from this policy.
  • Also, no refunds are given for tickets purchased through Air Canada’s miles program.

Baggage Policy For Air Canada

Checked Baggage Allowance

Maximum Overall Measurement(Length + Width + Height) Maximum Weight
Economy Class(up to 2 bags) 158 cm 62 in 23 kg 50 lb
Business Class(Up to 3 bags) 158 cm 62 in 32 kg 70 lb

Air Canada Baggage Fees

Baggage fee is dependant on the fare type chosen by the passenger. Economy Class Travel within Canada
Fares 1st Bag 2nd Bag
Basic & Standard Fare 30.00 USD 50.00 USD
Comfort & Flex Fare Free 30.00 USD
Latitude fare Free Free

Economy Class Travel Within Canada, USA, Mexico And Caribbean

Fares 1st Bag 2nd Bag
Basic & Standard Fare 30.00 USD 50.00 USD
Comfort & Flex Fare Free 50.00 USD
Latitude fare Free Free

Other International Travel

Baggage fee is dependant on the fare type chosen by the passenger. Economy Class Travel within Canada.
Fares1st Bag2nd Bag
Basic & Standard Fare70.00 USD100.00 USD
Comfort & Flex FareFree100.00 USD
Latitude fareFree70.00 USD

Note: U.S ARMY are given special liberties on baggage.

Seat Selection Policy For Air Canada

The Airline allows you to select your preferred seat at the time of check-in. However, you can always select in advance for free or by fee.

  • The fee is dependent on the type of fare and the class of the booking.
  • The service varies from one destination to another.
  • However, for premium segments such as business class and premium economy, the service is absolutely free.
  • The basic fee for this service starts at $19.

Air Canada Flight Status

How to Check Air Canada Flight Status?

The flight status of all Aicrafts can be easily checked by following these steps.

  • Go to the official website of Air Canada.
  • Click on the ‘Fly’ tab.
  • Under the flight information section, choose the flight status option.
  • Here passengers can also access the status of a flight in two ways-
    1. By route.
    2. By flight number.
  • Enter the necessary details to fetch the status.

Pet Policy For Air Canada

  1. Only one cat or a dog is allowed in the cabin.
  2. No pet is allowed with an unaccompanied minor.
  3. No pet is allowed in some particular business class carriers and premium economy bookings.
  4. For other types of pets, contact customer service for further information.
  5. The pet baggage will be counted as an add-on bag with applicable charges.

Special Assistance Provided By Air Canada

For Wheelchair Assistance

Passengers traveling in a wheelchair who have chosen individual assistance are given priority boarding.

Unaccompanied Minor Travel

Examine unaccompanied minors policies to make sure you meet all of the requirements and make life easier for airport personnel.

Pregnant Woman

You must provide written documentation from your medical advisor proving that you are fit for travel.

Vision Assistance

If you require any type of assistance, please notify the ticket counter agent; you can also request wheelchair assistance.

Hearing assistance

You must notify the staff at the entrance of your need for a hearing aid; they will also provide you with videos and instructions.

Air Canada Important Contact Details

Official Website

Email Id


Customer service number


+1 (888) 247-2262


Calling hours


FAQs About Air Canada

What is the best place to book tickets for Air Canada?

The best place to book tickets for Air Canada is the official website of the airline, as it has real-time updates, no brokerage fees, and genuine service assurance, along with various relaxations in cancellation, refund, and other special services.

Can I travel with my infant baby on Air Canada?

Traveling with an infant baby on Air Canada is possible. However, you may visit the official website to learn more about the rules and regulations for the same.

What travel documents do I need to travel with Air Canada?

A valid government ID is applicable to domestic travel, and you should have a passport, too, in case of international travel.

Does Air Canada give complimentary service in Economy Class?

In economy class, Air Canada serves complimentary wine and premium spirits along with various means of entertainment.
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