The Complete List of Air China Flight Ticket Policy And Assistance Dos and Don'ts

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Air China: The Most Reliable Airline In The Sky

Committing to its motto of 4Cs: “Credibility, Convenience, Comfort, and Choice,” Air China is the leading airline in China. Air China was established in 1988, and the fleet consists of 479 aircraft, including Boeing 737s, 787s, 777s, and Airbus A319s, A321s, and A330s. It is the only carrier in China to have destinations on six continents.

Air China Overview

Headquarters Hub Airports Fleet Size No. of Destinations Customer Service Number
Beijing, China Beijing Capital Airport(PEK),
Shanghai Pudong Airport(PVG),
Chengdu Airport(CTU)
479 201 +1-800-882-8122

Air China Seat Classes

Air China offers four types of seating classes in its fleet. On international routes, first class, business class, and economy class seats are available, while on maximum domestic flights, business and economy cabins are available. Premium economy seats are available on selected flights.

First Class

  • Fully reclined seats convertible to spacious bed.
  • Interactive entertainment system with high-speed 3D games.
  • Extensive on-board catering menu.
  • Priority check-in & boarding.
  • Access to Air China lounges.
  • Amenity kit.

Business Class

  • Comfortable and stylish 180-degree reclinable seats.
  • Standard western meal options.
  • In-flight entertainment system with multiple language options.
  • Access to Air China lounge.
  • Dedicated check-in counters.

Premium Economy Class

  • Available in 2-4-2 configuration.
  • Extra recline and bigger seats.
  • AVOD screens and headrests.

Economy Class

  • 10 cm more wider than traditional economy seats.
  • Personalized Entertainment.
  • Meals and snacks are offered, subject to flight duration.

Seat Upgradation On Air China

At Air China, passengers can upgrade their seats for free if they process the request within 24 hours of booking. However, it all depends on the subject of availability. Passengers are eligible to upgrade their seats 2 hours before departure. Fare differences are applicable. Tickets bought using Visa PayWave, Gold Cards, and Platinum Cards are eligible for free upgradation. Also, passengers can upgrade to business class by using frequent flyer points.

Air China Reservations

Air China offers its travelers both offline and online modes of booking. The most convenient way to book an Air china flight is the online mode. Passengers can also make reservations through the Air China app. They can visit the official website of Air China and choose the Booking Management section and select the “Manage My Trip” option to make any bookings, upgrades, online-check in.

Reservation can also be made through phone calls to customer service at +1-800-882-8122 and following the representative’s questions.

How To Get Discounts On Air China Booking?

Air China exclusively runs various deals and programs for its passengers for inexpensive travel. Passengers will receive the latest promotional info by registering as a member on Air China’s official website which is www. . Passengers can earn 3 to 5 percent discounts by making reservations online and will be rewarded with 1 KM additional Phoenix Miles rewards. Passengers can also use Phoenix miles reward points to grab discounts on ticket fares.

Air China: Phoenix Miles Reward Program

Phoenix Miles is the frequent flyer reward program run by Air China. Six additional airlines participate in the program’s management. Phoenix miles program has three tiers Silver, Gold, and Platinum.

Silver Phoenix Miles Elite Member Benefit

  • Extra baggage allowance.
  • Priority check-in

Gold Phoenix Miles Elite Member Benefits

  • All benefits of a Silver member.
  • Access to a business class airport lounge.
  • Class upgrade guarantee.
  • Priority baggage claim.

Platinum Phoenix Miles Elite Member Benefits

  • All benefits of a Gold member.
  • First-class airport lounge access
Segment Distance Mileage Bonus
Silver 40000 kilometers 25%
Gold 80000 kilometers 30%
Platinum 145000 kilometers 50%

How To Earn And Use Rewards Benefits

To ensure that points are added to your account when you book a flight with Air China, select Phoenix Miles under the Frequent Flyer Program and enter your Membership Number. Passengers booking flights with partner airlines, hotel stays with partner hotel chains, and co-branded credit card spending can earn the phoenix miles reward points.

Travelers can use these points to upgrade their travel class and get deals on in-flight services.

Air China Manage Booking

The flexible policies of Air China make it the leading airline in China. Travelers can easily modify their travel plans on Air China with applicable extra charges under the ‘Manage My Trip’ option.


Rescheduling your flight travel with Air China is hassle-free through its ‘Manage My Trip’ section.

Ticket Transfer

Compared to other Chinese airlines, Air China ticket transfer regulations are less complicated.

Seat Upgrade

Passengers can upgrade their seats up to two hours before departure.


Air China allows passengers to check in online and access priority boarding.

Air China Flight Change Policy

Air China flight change policy is valid for tickets booked through official Air China platforms. An extra fare of $100 to $350 will be charged for an international flight, whereas $50 to $200 for domestic routes for making changes in flight bookings.

Air China’s flight change policy includes the following itineraries:

Air China Name Change

It allows making changes in 

  • Four letters of the title and first name. 
  • Only two letters in the last name can be added and removed. 
  • Name changes within 24 hours of booking are exempted from charges.

Air China Date Change

Air China lets its passengers change the flight date of their bookings if the flight is delayed by more than 3 hours. No extra fare will be charged.

Air China Destination Change

Air China passengers can also modify the destinations in their bookings. Visit the official website of Air China and choose the ‘Booking Management’ option to add a new destination

Air China Cancelation Policy

Air China also follows the 24-hour cancelation policy, just like other airlines, offering its passengers to cancel the booking within 24 hours with no money deduction. The cancelation fees of Air China vary from $100 to $400 depending on the cabin class, routes, and period of cancelation. Passengers can cancel the website or dial customer service.

Air China Refund & Compensation Policy

Refund Policy

Complete refund will be initiated to passengers in case of canceling within 24 hours of booking. Refund requests for electronic ticket purchases can be made online at the Air China website. A refund will be sent to the original mode of payment. Air China commits to provide a refund within 7 days of cancelation. However, on Air China, there are refundable and non-refundable tickets. Ensure the ticket category before applying for refunds. In the case of non-refundable tickets, passengers can book flight tickets of the same value for future travel with Air China.

How To Get A Refund On The Phoenix Miles Reward Flight Ticket

Bookings made through utilizing Phoenix miles reward points are eligible for a refund. The refund process can be initiated by calling Air China Hotline number. In case of a refund request from a passenger, taxes and fees amount will be refunded, but the number of kilometers deducted will not be readded to the member account. For involuntary refunds, fees and taxes, along with the number of kilometers, will be returned to the member’s account.

Air China Baggage Policy

Cabin ClassWeight of Free Baggage Allowance
First-class40 kilograms
Business30 kilograms
Economy20 kilograms
  • The maximum luggage dimensions should not exceed 100X60X40 cm for international flights.
  • Maximum dimensions for domestic flights are 55X40X20 cm.
  • Extra luggage could cost $170.

Air China Seat Selection Policy

Air China allows its passengers to select the seat of their choice in advance. The price of advance seat selection ranges from $7 to $87, depending on the routes and seat availability. Passengers can avoid random seat assignments by selecting the seats 60 minutes before departure. Seat Selection can be made by choosing the “Manage My Trip” option on the official website.

Air China Flight Status

How to Check Air China Flight Status?

Passengers can check the Air China flight status by following these steps.

  • Visit the website.
  • Navigate to the information and services.
  • Choose the flight status option.
  • Enter the flight number and date to fetch the flight status.
  • Passengers can also enter the origin and destination to find the flight status.

Air China Pet Policy

Air China is stringent about its pet policy. Passengers traveling with a pet need to follow the below-mentioned guidelines
  • Pets are not allowed in the cabin and will be accommodated in cargo.
  • Submission of quarantine and other valid certificates.
  • Weight of the container should not exceed 32 kg.
  • Special baggage fees will be applicable for small animals.

Special Assistance Provided By Air China

Wheelchair Assistance

Air China offers wheelchair assistance to its passengers with illness or mobility issues. In addition to baggage, passengers are allowed to check in their wheelchairs. Passengers are requested to apply for assistance 24 hours before domestic flights and 48 hours before international flights.

Unaccompanied Minor Travel

Air China considers passengers who are traveling alone and above five years and under the age of 12 are eligible for unaccompanied minor service. The price of the ticket will be 50% of the standard fare on domestic routes. However, the baggage allowance will remain the same as for adult bookings. Air China requests its passengers to apply for unaccompanied minor service 48 hours before departure.

Pregnant Women

Passengers with more than 32-week pregnancy and less than 35 weeks of pregnancy are eligible for special assistance by Air China. Air China allows pregnant passengers to board only after providing a valid medical certificate. According to Air China, passengers with a pregnancy of 35 weeks are not eligible to travel.

Stretcher Passenger

Air China provides a special type of assistance to passengers who are unable to sit during the entire flight travel. Requests for the US and Canada routes should be made 48 hours before departure and 72 hours before for other routes. Fare charges for stretcher assistance vary.

Air China Important Contact Details

Official Website



Phone No.

+1 800- 882- 8122

Working Hours


FAQs About Air China

What baggage does Air China consider special baggage?

Equipment and goods used in competitive sports, instruments, media equipment, aquatic products, and pets as checked baggage is considered special baggage by Air China.

How can I find out if my flight with Air China is refundable?

Passengers can visit the Air China website and enter the ticket number to see if a ticket is refundable. Air China will then show you the eligibility for a refund and other details. Even if the ticket is non-refundable, a passenger can change their plans and use the money toward a future flight on Air China.

Is Air China part of the Star Alliance program?

Air China became part of Star Alliance in 2007. Therefore, by becoming a member of the program, its passengers can access the star alliance reward program and travel access to 1000+ destinations.

What is the frequent flyer program run by Air China?

Phoenix Miles program is the reward program by Air China for its frequent flyers. The passengers can earn the reward points by booking flights and hotels with the partner groups and using these Phoenix Miles reward points in their next travels.
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